Our New Website

As many of my previous customers will notice our website has undergone a complete makeover. It's been an incredible amount of work but it was a necessary change. Like anything new it will take a awhile for you to get used to it but I hope that you find it easy to navigate and you are able to find the things you need or want to learn on the banjo. We want very much to keep you as a customer and student so if there is anything new you need assistance with please do not hesitate to ask us.

Website Checkout for Previous Customers Prior to March 2016 - Please Read

All previously registered customers (PRIOR to March 2016) will need to create a NEW account OR use guest checkout to complete your order. For reference purposes backups have been made of all previous customers and prior orders. Sorry for any inconvenience, thanks again, Ross

You're feedback is really helpful. If you have ANY PROBLEMS on the website, then please either CALL US toll free 1-866-322-6567 or CONTACT US BY EMAIL

I really appreciate your support!

Thanks again,
Ross Nickerson FAQ Page

Owned and operated by Ross Nickerson. Serving Banjo Students online since 2001 features quick shipping, reliable customer service, complete comprehensive banjo instruction and all you need to learn and progress playing banjo! We are a top ranked website, SSL security certified for safety and secure credit card transactions and have been online humbly and graciously serving banjo players since 2001.

Free US shipping and Big Discounts on Multiple order Books/CDs/DVDs
Read details

Customer Reviews

Frequently asked Questions

*Do you accept phone orders?
Yes, Call anytime between 10AM and 10 PM 1-866-322-6567 or 941-441-5249 / 7 Days a week!

*What credit cards do you accept?
We accept Visa, Mastercard, Discover, American Express and Paypal.

Banjo instruction and supplies orders are sent out the next day. We send an email saying your package has shipped. If your order has not arrived in a week (international 2 weeks) and you are concerned, let us know right away in case there is a mail or address problem email us

*Canadian and International Orders
We are really sorry but The Post Office nearly doubled their rates for shipping to Canada and all International orders. We are still doing our best to keep the rates down.

*Banjos are all free shipping to the US lower 48 states
We also extend a 25.00 shipping credit for Overseas, International, Hawaii and Alaska Banjo orders.

* Satisfaction Guarantee
1. Ross Nickerson CDs and DVDs are lifetime guaranteed, even if you lose it. As long as you purchased it from us let us know and we'll replace it at no charge. email us
2. We have a 30 day money back satisfaction guarantee on supplies and instruction materials.
3. Online Lessons and E-Books can be exchanged for Hard Copy Books and DVDs of equal value only.
4. Banjo sales are serviced and protected by the manufacturer's warranty and always shipped insured.

*Discounts and Free Shipping on Ross Nickerson Banjo Books, DVDs and CDs AUTOMATICALLY CALCULATED
Discounts are now AUTOMATICALLY CALCULATED in our shopping cart. You can now choose any combination of Ross Nickerson Books, DVDs and CDs for huge discounts AND Free US Shipping too and the discount is automatically calculated. I'm very proud of this. It was not easy to code in the website. It not only gives you the option to choose any combination. It eliminated over 50 pre-selected combinations we had on the previous website.
Details and list of discount prices
There is one restriction: When ordering under this promotion, if you order additional items that are not Free US Shipping, shipping cost will be added to the shopping cart but only the shipping cost of the additional items. Details and list of discount prices

*There are no shipping charges on E-Books or Online Lessons

*If you cannot find something on the website or anything at all is confusing please don't hesitate to call our email us. 1-866-322-6567 or email

*If you find a broken link please report broken links so we can fix them right away. Please send either the link to the page it's on or a specific description of where it is. We have thousands of links.

*Banjos are all free shipping to the US lower 48 states

*Banjo Shipping Credit for Overseas, International, Hawaii and Alaska Banjo orders
I extend a $30.00 credit to all international, Hawaii and Alaska banjo orders to balance the free US shipping I offer. I only ship Goldtone Banjo's overseas, not Gold Star or Morgan Monroe. Banjo orders from Australia. Please email us for a shipping quote before ordering online. To get a shipping quote anywhere, please email
me with your complete address.

*Banjo Sales / Return Policy
If it's not a warranty issue and you simply want to return the banjo, I'll gladly refund your money, all that I ask is that I recover the costs I incurred in selling you the banjo. Since Banjo's are shipped free, if a banjo was to be returned for a reason other than a warranty issue, deducted from the refund would be the shipping costs to and from and a $25 banjo set up cost. Any custom options added like 5th string capo spikes or a zero glide nut would not be eligible for refund either.

*Morgan Monroe, Gold Star Banjo Package orders and free items included. Some Books, DVDs, or accessories that are included with the banjos may come separately. Don't be alarmed if one arrives before the other.

*Member Only Site Questions

*Mailing list members vs. members only site. mailing list members and the members only site are different. If you join the members site, there is a subscription fee but you get a lot more instructional value with the paid subscription.

Logging in to the Members site is different from logging into your Customer account or any Online Lessons purchased.
Your Customer/Shopping cart account, The Members Only Site Log in and any Online Banjo Lessons purchased are three separate entities. Please read below.

1. Members Only Site Log in
If you are a paid subscriber or received a free membership to the Members Only Site at
You would have been issued by email a username and password.
Like this
Important Distinction: You do not log in to any purchased Online Lessons or E-Books through the Members Only Site.
Members Only Site FAQ

2. Log in for Purchased Online Lessons or E-Books
For logging into any purchased Online Lessons or E-Books, refer to the access instructions you downloaded after purchase or received from us by email after purchase.
Note: Unlike the members only site Online Lessons have no expiration date however the system in your shopping cart account only allows you a certain amount of downloads of the access instructions. Its important that you save them, but, if you have any difficulties whatsoever please do not hesitate to call or email us
if you need them again.
Online Lesson FAQ

3. Customer/Shopping Cart Account Log In
This option is for logging in to your Customer Account for checking on your orders, making new orders or accessing past orders. This would be your email address and a password you created. Previous customers before 3-29-16, please create a new account. We have archived past orders but it's important to create a new account, sorry for any inconvenience.

Call 866-322-6567 if you need technical support, call 866-322-6567 or click contact us

Member Only Site Member Discounts
To take advantage of the member discounts, log in to the members site and get the discount code, then enter it when checking out.
The 25% discount covers all instructions items like Books, CDs, DVDs and Online Lessons. Accessories and banjos are already discounted but I do have some accessories like tuners and capos on sale at lower prices for members with the discount already figured in to the price.

Download Instruction Questions
If for any reason you are still having any difficulty accessing your Online Lessons after reading the FAQ please email us immediately so we can fix it for you asap. email us
to call 1-866-322-6567

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