BanjoTeacher.com FAQ Page

Banjo Teacher.com! For ALL THINGS BANJO
Owned and operated by Ross Nickerson. Dedicated to serving banjo students and customers online since 2001.


BanjoTeacher.com features quick shipping, reliable customer service, complete comprehensive banjo instruction with all banjo accessories that you need to learn how to play the banjo! We are a top ranked website, SSL security certified for safe secure credit card transactions and have been humbly and graciously serving banjo players online since 2001.


Free US shipping and Significant Discounts on Multiple Books, CDs and DVD orders
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........WOW FAST DELIVERY, I'M PICKING AND A GRINING!
Customer Reviews

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Frequently asked Questions

*Do you accept phone orders?
Yes, call 1-866-322-6567 or 727-248-8300 anytime Monday thru Friday between 10AM and 6PM . Weekends between 10AM to 5PM. If we are on the other line or its after hours and you get voicemail, please leave a message and we will return your call promptly. If you don't leave a message we cannot call you back. REMEMBER, we want to help you.

*What credit cards do you accept?
We accept Visa, Mastercard, Discover, American Express and PayPal.

* Do we accept payments over time?
Yes we do, you can pay with PayPal credit. PayPal credit is part of well-known lender Synchrony Bank.

*US Shipping Questions
Banjo instruction and supplies orders are sent out the next day. We send an email saying your package has shipped. If your order has not arrived in a week and you are concerned, let us know right away in case there is a mail or address problem contact us

*Banjo Shipping - US
FREE US SHIPPING: All Banjos shipped anywhere in the lower 48 states are Free Shipping.
Alaska and Hawaii receive a $30 Shipping credit towards the cost of shipping. Alaska and Hawaii orders should get a shipping quote before ordering. Call -1-866-322-6567

*International Shipping Questions
We ship anywhere in the world. You can find out how much shipping to your country is by adding a product you want to the shopping cart. Even though Canada and International rates keep going up, we are still doing our best to keep your shipping rates down.

*Banjo Shipping - INTERNATIONAL and Alaska and Hawaii Shipping
FREE $30 SHIPPING CREDIT for any Overseas, International, Hawaii and Alaska Banjo orders.
We have GREAT RATES NOW FOR INTERNATIONAL Banjo Shipping. Feel free to email us for an International shipping quote before ordering online. Please email us with your complete address.

*BanjoTeacher.com Satisfaction Guarantee
1. Ross Nickerson CDs and DVDs are lifetime guaranteed, even if you lose it. As long as you purchased it from us let us know and we'll replace it at no charge. email us
2. We have a 30 day money back satisfaction guarantee on supplies and accessories.
Returned items can be shipped back for exchange or full refund of the item.
3. Online Lessons and E-Books can be exchanged for the Hard Copy Books versions of the same Book, CD or DVD. All previous amounts spent on Online Lessons, Online DVDs or E-books can be applied towards the cost of the hard copy version of that item.
4. Banjo sales are serviced and protected by the manufacturer's warranty and always shipped insured by UPS or Fedex.

*Banjo Shipping Insurance
All banjos are shipped fully insured by UPS or Fed Ex. We pack them really good and remarkably any damage problems are practically nill. Maybe 1 in 250 has a problem. But be assured that if there ever was a problem with loss or damage, UPS or Fed EX picks it up and we replace it.

Return Policy / Banjo Sales / Supplies
Banjos
All Banjo's are shipped free so if a banjo is returned for a reason other than a problem in shipping or warranty issue, deducted from the refund would be the shipping costs to/from and a $30 non refundable banjo set up cost. Instrument returns need to be initiated within 14 days of purchase. Always call Ross if you have an issue or question.
Supplies and Accessories
Returned items can be shipped back for exchange or full refund of the item.

*Discounts and Free Shipping on Ross Nickerson Banjo Books, DVDs and CDs AUTOMATICALLY CALCULATED
You can now choose any combination of Ross Nickerson Books, DVDs and CDs for huge discounts AND Free US Shipping too and the discount is AUTOMATICALLY CALCULATED. I'm very proud of this. It was not easy to code on the website. It not only gives you the option to choose any combination. It eliminated over 50 pre-selected combinations we had on the previous website.
Details and list of discount prices
NOTE: When ordering Books, DVDs and CDs under this promotion, if you order additional items that are not Free US Shipping at the same time, shipping cost will be added to the shopping cart but only the shipping cost of the additional items.

*There are no shipping charges on E-Books or Online Lessons

*If you cannot find something on the website or anything at all is confusing please don't hesitate to call our email us. 727-248-8300 or 1-866-322-6567 or contact us

*If you find a broken link please report broken links so we can fix them right away. Please send either the link to the page it's on or a specific description of where it is. We have thousands of links.

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LOGGING INTO
SEPARATELY PURCHASED ONLINE LESSONS or E-BOOKS

• For logging into any separately purchased Online Lessons or E-Books, refer to the access instructions you received from us by email after purchasing or downloaded after purchase.

• UNLIKE THE MEMBERS ONLY SITE, ONLINE LESSONS HAVE NO EXPIRATION DATE.
  However IT'S IMPORTANT that you SAVE THE ACCESS INSTRUCTIONS.

• If you have any difficulties whatsoever please do not hesitate to call or email us if you need them again.
  
  

TECH SUPPORT
Do not hesitate to call 866-322-6567 if you need technical support, or click contact us

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