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Do you accept phone orders? Yes, Call anytime between 10AM and 10 PM 1-866-322-6567

If you ordered priority mail, and your items have not arrived in 5 days, let me know right away. email

If your box arrives with a missing item, let me know right away. email

CDs and DVDs are lifetime guaranteed even if your dog eats it, let me know and I'll replace it at no charge. email

There are no shipping charges on E-Books or Online Lessons

Download order instructions questions/click here

If my site gets confusing in any way and you can't find, or purchase what you want for some reason, call me 1-866-322-6567

Please report broken links or anything I can fix for you

Banjo Package orders and items included with banjo sales. The banjos come directly from the manufacturer, Gold Tone or Morgan Monroe. Any Books, DVDs, or accessories come from our shipping department separately. Don't be alarmed if one arrives before the other.We ship from Arizona.

Banjos are all free shipping now

Mailng list members vs. members only site. BanjoTeacher.com mailing list members and the BanjoTeacher.com members only site are different. If you join the members site, there is a 19.95 subscription fee but you get a lot more instructional value with the paid subscription.

Member Questions
If you are a BanjoTeacher.com Members Only Site member and you also have purchased Online Lessons or E-Books, the passwords are different!

I put it my Banjo Teacher.com username and password when purchasing at the shopping cart but it dos not recognize it?
If you are a member of BanjoTeacher.com (customers who have joined paying the yearly subscription to access the free lessons and member discounts) Your username and password for the members site is entirely different and not associated with your shopping car account. Sorry for any confusion, please create your own username and password when making purchases.

We ship the next day in almost all cases. If for any reason we can't, we will contact you and give you an approximate time.

Download Instruction Questions If you have clicked on this link looking for your download instructions, hit the back button in your browser and you should see something that looks like this box below. If for any reason the automatic download link is not working or you are having any difficulty accessing your Online Lessons or BanjoTeacher.com membership please email me immediately so I can fix it for you asap. banjoteachercom@aol.com

Thanks for your order! We really appreciate your business. To download your purchased files, visit our Customer Service section, or click on Download Product Files. The download link is highlighted and called Download Product Files. You click on that and then download the instructions for accessing your links. Be sure and save those instructions to you computer so you can access them later or from a different computer

A few BanjoTeacher.com customer service testimonials ...Thanks for the delivery of the disc. Your service is excellent. ...."I would like to take the time and effort to say "thanks" for the quick response and effort to satisfy a customer of yours. I will not forget it and will continue to shop at your store. Thank you again for being so kind."Billy Thanks guys, for the very fast shipment of this order. I appreciate it! Judy .....Ross, Thanks again for the over-the-top weekend personal customer service. It was great to get the problem fixed instead of going through the wasteful return/re-purchase process. ...you guys are great and i appreciate your rapid response and quick action in taking care of your customers needs. If you were here i'd give you a great big hug. Looking forward to receiving the CD. Thanks again and take care ......That is some of the fastest shipping I believe I have ever experienced .....I just wanted to thank you for helping my wife, Mary in fulfilling my Christmas Wish List. My new Deluxe Banjola is beautiful and I love that mellow sound. Mary really likes it also .......I Just wanted to drop a note to you and thank you for your fast response. I consider you to have very good customer service .......Thanks Ross! You are the Customer Service Banjo KING! .......The Banjo Encyclopedia is more than I dreamed it would be. I could have saved myself a lot of money if I had started with this one book rather than buying 4 or 5 others to figure out which I liked best. Ross is so professional and so in tune with beginner and intermediate weaknesses. What a great teacher. I'll be looking for any workshops in 2005 that are within reasonable traveling distance. I'm still having a hard time with the vamping but hope to master it in 2005 ..........Just wanted to send you a quick thanks for replacing the CD that came with my Banjo Encyclopedia so promptly. I called you on 1/10/05 to tell you I was having trouble with it, and just three days later received the replacement CD!. As usual, you guys are top-notch! .......I Just wanted to drop a note to you and thank you for your fast response. I consider you to have very good customer service .......Thanks for keeping in touch during the purchasing phase of my new Gold tone OB 250+. Buying a banjo from Australia and getting it shipped to my sister's house was something I was not keen to do but was real important to me as my Dad is not long for this earth and I came up from "down under" wanted to share some time and music with him. And the delivery occurred just as you said. The instrument and all accessories were at the house and waiting when I arrived. And I have to admit I was not expecting what I got. I own a 20 year old banjo that was hand made in Kentucky and is an absolute delight. I didn't think anything would come close to it but I figured a "store bought" could be my workhorse, campfire banjo. Surprise. The OB250+ is a real gem with a slightly stronger voice than my handmade. I like it as much or more than my old banjo. It feels great to play and with a few hundred hours of playing will get even better. The neck, with its tiger stripes and the inlay and all are pleasing just to look at and even the case is a cut above other cases! So anyway. Thanks again. It really meant a lot and you really came through for meTestimonial for Morgan Monroe MGB-1C sent to Norway ....Hi Ross! The eagle has landed !!! It is absolutely beautiful, and actually it was in tune. I have now tuned it up to G and I'm starting my first lesson.Thanks for helping me with this, and I'm utterly satisfied with my choice of instrument. (The book and the strap has also arrived)Best regards, Terje Sundet (owner of a nice banjo) More Testimonials Frequently asked questions about shipping

BanjoTeacher.com Shipping Rates We accept international orders! I'm very sorry but the rates went up some at the Post office so our rates went up some too. If you want more explanation after reading these shipping options click FAQ Do you accept phone orders? Yes, Call anytime between 10AM and 10 PM 1-866-322-6567 I put it my Banjo Teacher.com username and password when purchasing at the shopping cart but it dos not recognize it? If you are a member of BanjoTeacher.com (customers who have joined paying the yearly subscription to access the free lessons and member discounts) Your username and password for the members site is entirely different and not associated with your shopping car account. Sorry for any confusion, please create your own username and password when making purchases. Books, CDs, DVDs and Accessories at BanjoTeacher.com are money back satisfaction guaranteed Gold Tone Banjo sales and Morgan Monroe Banjo Sales are covered by Goldtone's factory warranty and company policies. Frequently asked questions about shipping Now accepting Phone orders at BanjoTeacher.com Call 1-866-322-6567