...Thanks for the delivery of the disc. Your service is excellent.

...."I would like to take the time and effort to say "thanks" for the quick response and effort to satisfy a customer of yours. I will not forget it and will continue to shop at your store. Thank you again for being so kind."
Billy

Thanks guys, for the very fast shipment of this order. I appreciate it! Judy

.....Ross, Thanks again for the over-the-top weekend personal customer service. It was great to get the problem fixed instead of going through the wasteful return/re-purchase process.

. ...you guys are great and i appreciate your rapid response and quick action in taking care of your customers needs. If you were here i'd give you a great big hug. Looking forward to receiving the CD. Thanks again and take care.

.....That is some of the fastest shipping I believe I have ever experienced

.....I just wanted to thank you for helping my wife, Mary in fulfilling my
Christmas Wish List. My new Deluxe Banjola is beautiful and I love that mellow sound. Mary really likes it also.

......I Just wanted to drop a note to you and thank you for your fast response. I consider you to have very good customer service.

......Thanks Ross! You are the Customer Service Banjo KING!

.......The Banjo Encyclopedia is more than I dreamed it would be. I could have
saved myself a lot of money if I had started with this one book rather than
buying 4 or 5 others to figure out which I liked best. Ross is so
professional and so in tune with beginner and intermediate weaknesses. What
a great teacher. I'll be looking for any workshops in 2005 that are within
reasonable traveling distance. I'm still having a hard time with the
vamping but hope to master it in 2005.

.........Just wanted to send you a quick thanks for replacing
the CD that came with my Banjo Encyclopedia so
promptly. I called you on 1/10/05 to tell you I was
having trouble with it, and just three days later
received the replacement CD!. As usual, you guys are top-notch!.

......I Just wanted to drop a note to you and thank you for your fast response. I consider you to have very good customer service.

......Thanks for keeping in touch during the purchasing phase of my new Goldtone OB 250+. Buying a banjo from Australia and getting it shipped to my sister's house was something I was not keen to do but was real important to me as my Dad is not long for this earth and I came up from "down under" wanted to share some time and music with him. And the delivery occurred just as you said. The instrument and all accessories were at the house and waiting when I arrived. And I have to admit I was not expecting what I got. I own a 20 year old banjo that was hand made in Kentucky and is an absolute delight. I didn't think anything would come close to it but I figured a "storebought" could be my workhorse, campfire banjo.

Surprise. The OB250+ is a real gem with a slightly stronger voice than my handmade. I like it as much or more than my old banjo. It feels great to play and with a few hundred hours of playing will get even better. The neck, with its tiger stripes and the inlay and all are pleasing just to look at and even the case is a cut above other cases!

So anyway. Thanks again. It really meant a lot and you really came through for me

Testimonial for Morgan Monroe MGB-1C sent to Norway
....Hi Ross! The eagle has landed !!! It is absolutely beautiful, and actually it was in tune. I have now tuned it up to G and I'm starting my first lesson.Thanks for helping me with this, and I'm utterly satisfied with my choice of instrument. (The book and the strap has also arrived)
Best regards, Terje Sundet
(owner of a nice banjo)

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